Refund policy
Our promise under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes those rights.
Made-to-order items and change of mind
Most items in our store are made to order. Because production only starts once you order, we are not able to accept change of mind returns or exchanges on made-to-order items. Please check size, colour, and design carefully before ordering.
Faulty, misprinted, or damaged items
If your item arrives faulty, misprinted, or damaged, we will give you a free replacement or a full refund. To claim, contact us within 30 days of delivery at ahoyhoy@yrgear.com.au with:
- Your order number
- A description of the fault, misprint, or damage
- A photo of the affected item
We will confirm receipt of your claim, assess it, and let you know the outcome by email. Approved refunds are returned to your original payment method.
Amazon-linked products
Some products on this site link out to Amazon.com.au rather than being sold by us directly. Those products are sold, shipped, and fulfilled by Amazon, and any return or refund for them is handled entirely under Amazon's own returns policy — not this policy. Look for the "Buy on Amazon" button on the product page to identify these listings.
How to contact us
Email ahoyhoy@yrgear.com.au with your order number and photos where relevant. We aim to respond within 2 business days.