Shipping Policy

Note: Australia Post is currently experiencing delays due to the ongoing impacts of COVID-19. You can find more information here.

Shipment processing time

All orders are typically processed within 3-5 business days. Orders are generally not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional time in transit for delivery. If there will be a significant delay in shipment of your order due to factors within our control, we will endeavour to contact you via email.

Our Delivery Partners

Fast & Free shipping is powered by Amazon, with our stock strategically stored in their fulfilment centres across Australia. Orders are generally fulfilled from the closest fulfillment centre to minimise delivery time. Your order will be shipped by one of the following delivery partners including (but not limited to): Australia Post, Aramex, Amazon Logistics, Couriers Express, StarTrack, Toll or DHL. In general, the carrier that can ship your order to you the fastest will be selected.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Excluding public holidays. Does not include processing time.

Delivery delays can occur due to circumstances outside of our control. Where we are notified of them, we will endeavour to contact and assist you if your order is affected by them.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Damage

If your order arrives damaged, please contact us.

Please save all packaging materials and damaged goods in the case you file a claim against the shipment carrier.

We currently only ship to Australia.